Rules and Regulation

Do’s

  • Visiting hours are from 4.00 p.m. to 6.00 p.m., unless you are provided attendant pass or special permission.
  • Only two visitors per patient are permitted at a time.
  • Visitors are requested to keep visits brief and to speak softly.
  • Children under 12 year age are not allowed (must be accompanied by adults during the visiting hours ).
  • Always clean your hands using soap and water or alcohol hand rubs. 
  • If visitor has any medical condition such as a cough, cold, diarrhoea, vomiting or any other infective condition, contact medical officer prior to your visit.
  • Smoking, Tobacco, alcohol, panetcare prohibited within hospital area. If anyone found using any forms of Tobacco in hospital premises, security will take action accordingly.
  • Due to limited space of parking, visitor must follow rules and regulation of parking guided by security of SMH. SMH does not take responsibility of damage, vehiclesn.
  • Violence and aggression towards staff, patients or members of the public is not tolerated in any area of hospital.
  • Our dietician consider nutritional requirement for patient and offer best food for patients. We also have canteen facilities for relatives/ friends / families of  patient .
  • Visitors are asked to check with a nurse before bringing food or beverages to a patient. Visitors are allowed to use canteen facilities.

Don’t

  • Don’t sit on the patient’s bed as this can spread germs. Use the chair.
  • Don’t put your foot on the patient’s bed.
  • Don’t touch the patient’s wounds or any medical equipment they are attached to, such as drips or catheters. This can cause infections.
  • Don’t use the patients’ toilets.  Staff will guide  you for the visitors toilet.
  • Don’t share patient‘s belongings such as toiletries, food, medicine etc.
  • Wash your hands and dry at all times in physical touch with patient.

Hospital Rules and Regulation

  1. During hospitalisation any one attendant will be allowed with the Patient.
  2. Children below 12 years of age are not allowed in the hospital.
  3. Attendant pass is necessary to visit your patient.
  4. All the patient relatives are requested to visit the patient between 4:0 pm to 6:00 pm.
  5. The visiting hours for ICU patient is from 4:00 pm to 6:00 pm and only two relatives at a time.
  6. Outside food is not allowed for the patient.
  7. 5 services per day will be provided by hospital canteen extra Services are chargeable.
  8. Patient relative can take food in canteen area of hospital.
  9. Patient has to follow diet orders as per consultant/dietician to maintain high quality nutrition.
  10. Patient’s medicines will be given by hospital pharmacy only.
  11. For Insurance approvals patient or his/her relatives have to submit all insurance related documents within 24 hours to TPA department of the hospital.
  12. Authorization letter from the organisation will be required at the time of admission.
  13. All cashless patients can be discharged only after the approval of TPA company.
  14. Discharge process will take minimum of 3 hours for cash patient and TPA/Cashless depends on final authorisation.
  15. Tobacco, alcohol,Smoking etc are strictly prohibited in hospital premises.
  16. All the patient’s relatives are requested to keep their mobile phone on silent mode.
  17. Patients and relatives are requested to take care of all their belongings (Mobile/cash etc.)
  18. For TPA deposit patients has to bring the file.
  19. The timing for TPA refund deposit is 3 to 5 pm.

The patients and their relatives are requested to co-operate security staff

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